Overview
This policy governs the exchange of artifacts (physical products) and Digital Transmissions (downloads) received through The Soul City Chronicles channels.
Our exchange and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your physical Artifact must be unused and in the same condition that you received it, and must be in the original packaging.
Non-returnable transmissions and artifacts
Due to the unique nature of Soul City data, the following are exempt from return and refund:
- Digital transmissions: E-books, audiobooks, exclusive PDFs, downloadable software, and other digital content.
- Encrypted data: Gift cards or discount codes.
- Opened physical items: Books with obvious signs of use, or physical goods (such as journals or merchandise) removed from their original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the original manufacturer.
Partial refunds
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account and contact your credit card company/bank. If you’ve done all of this and still have not received your refund, please Open a Channel and let us know.
Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged during their transmission to you. If you receive a damaged artifact, please Open a Channel with us immediately for instructions on receiving a replacement.
Shipping returns
You are responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged upon arrival. In that specific case, please contact us immediately and we will provide a prepaid return label.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (for non-defective items). If you are returning more expensive items, consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
Need assistance with your artifact exchange?
Open a Channel for questions related to refunds and returns.
Last updated: 29 October 2025