Who we are

Welcome to The Soul City Chronicles (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit thesoulcitychronicles.com (the “Site”) or interact with our content, newsletters, and online experiences.

By using this Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Site.

Information we may collect

We may collect the following types of information:

a. Personal information you provide

When you subscribe to the Inner Circle, contact us via the channel, or make a purchase of artifacts, we may collect:

  • Name
  • Email address
  • Billing and shipping information (if applicable)
  • Any messages or information you voluntarily provide

b. Automatically collected information

When you visit the Site, we may automatically collect:

  • IP address and general location
  • Browser type and version
  • Device type
  • Pages visited, time spent on pages, and referring websites

This data helps us improve user experience and understand how visitors interact with our content.

c. Cookies and tracking technologies

We use cookies and similar technologies to personalise your experience, analyse traffic, and improve our offerings. You can disable cookies in your browser settings, but some parts of the Site may not function properly.

How we use your information

We use the information we collect to:

  • Send encoded transmissions (newsletters, lore updates, and promotional materials) (with your consent)
  • Respond to enquiries via the Channel and provide customer support
  • Improve the Site’s design, content, and user experience
  • Process transactions and deliver purchased artifacts
  • Comply with legal obligations

We will never sell, rent, or trade your personal data to third parties.

Email marketing

If you join the Inner Circle or sign up for updates, you agree to receive occasional emails from us about The Soul City Chronicles, upcoming book releases, events, or related content. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

Data storage and security

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure. Data may be stored on secure servers operated by trusted third-party providers (such as web hosting, email marketing, or analytics platforms). While we do our best to safeguard your information, no method of transmission over the Internet is completely secure.

International data transfers

If you access this Site from outside Australia, please note that your information may be transferred to and processed in Australia or other countries where our service providers operate.

By using our Site, you consent to this transfer.

Your rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Withdraw consent for email marketing
  • Request a copy of the information we hold about you

To exercise these rights, Open a Channel.

Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes are made constitutes acceptance of the revised policy.

Open a channel

For any privacy-related questions or requests, please Open a Channel.

Last updated: 28 October 2025